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General Manager
Captain Jay’s Fish & Chicken
Salary Range: $52,000 to $66,000 annually based on experience and performance.

Overview:
The General Manager is responsible for the overall performance of a single Captain Jay’s location. This role owns day-to-day operations, people management, financial controls, and brand execution. The General Manager is fully accountable for sales, labor, food cost, cleanliness, customer experience, and staff leadership within their store.

This role requires a hands-on operator who leads from the floor, sets standards by example, and ensures the store runs efficiently during all shifts.

Key Responsibilities:

Store Operations Management:

Oversee daily operations ensuring food quality, speed of service, cleanliness, and safety.
Ensure the store is fully prepared for peak and non-peak hours.
Maintain strict adherence to company SOPs and operational standards.
Address operational issues immediately and escalate when needed.

Financial Accountability:

Own store-level performance including sales, labor, food cost, and waste control.
Create and manage schedules to meet labor targets.
Monitor inventory, ordering, and food usage to minimize shrink and waste.
Review store reports and take action to improve profitability.

People Management and Leadership:

Hire, train, and develop Assistant Managers and hourly team members.
Ensure proper staffing coverage and shift execution.
Conduct performance coaching, discipline, and corrective actions.
Build a culture of accountability, urgency, and teamwork.

Training and Compliance:

Ensure all employees follow food safety, sanitation, and health department standards.
Prepare the store for health inspections and internal audits.
Maintain compliance with labor laws and company policies.
Ensure all required training is completed and documented.

Customer Experience and Brand Standards:

Ensure a consistently strong guest experience.
Resolve customer complaints professionally and promptly.
Uphold and protect the Captain Jay’s brand at the store level.

Reporting and Communication:

Communicate store performance, staffing needs, and issues to the District Manager.
Maintain accurate documentation, schedules, and reports.
Execute direction from leadership with speed and consistency.

Qualifications:

Required:

2 to 4 years of restaurant or retail management experience.
Proven ability to run day-to-day store operations.
Strong understanding of labor control, food cost, and people management.
Ability to work nights, weekends, and peak shifts.

Preferred:

Experience in QSR or fast-casual environments.
Track record of hitting labor and cost targets.
Strong organizational and leadership skills.

Compensation and Growth:

Base salary: $52,000 to $66,000 annually.
Performance-based incentives tied to store results.
Opportunity for advancement into District Manager roles.

Sign-On Bonus:
$1,000 to $5,000 sign-on bonus based on experience, availability, and performance milestones. Bonus payout structure will be outlined in the offer letter and may be tied to successful completion of onboarding and retention benchmarks.

About Captain Jay's Fish & Chicken:

Captain Jay’s was founded in 2003 by a man with a vision. Captain Jay’s is not a fast-food chain, it is a one stop shop where you can swing by and buy dinner for your family and pick up a gallon of milk or carton of eggs. It’s perfect and convenient for you! Captain Jay’s is based on the American concepts of the pursuit of happiness, hard work and integrity. Bringing together the delicious southern Cajun recipes, the crisp west coast’s freshness and quality, the swift east coast’s speed and efficiency, and the pure mid-west’s heart and amicability is what distinguishes Captain Jay’s from any other establishment. Captain Jay’s began in Detroit, Michigan and has quickly gained recognition and popularity for the its Cajun chicken recipe, zesty fries, fresh seafood and shrimp in addition to their home-styled sides like Mac & Cheese, and fried okra. Over the last decade, Captain Jay’s has expanded to include over twenty locations spread throughout Detroit, Grand Rapids and Indianapolis.

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